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Return to shopFrequently Asked Questions
Shopping Information
Payment Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
As a member, you’ll also receive special coupons and discounts tailored just for you, so you can enjoy even more savings on your next purchase.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
Yes, your payment information is secure. All transactions are encrypted and processed securely through Stripe and PayPal. We do not store any of your credit card information on our servers.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Once an order is placed, we are unable to modify the payment method. Please make sure to double-check your payment details before confirming your purchase.
Sales tax is applied based on your shipping address and the applicable tax rates in your location. The tax amount will be calculated during checkout.
Currently, we only accept one payment method per order. You can choose from various payment options such as credit cards or PayPal, but combining multiple payment methods is not possible at the moment.
Sale items are non-returnable, and coupon discounts are not refundable.
Please make sure to check the product details before purchasing any sale items or using a coupon.
Order Returns
We offer a 14-day return policy. You can return eligible items within 14 days of receiving your order.
To return an item, please follow the instructions provided in your order confirmation email. You will need to include a copy of the order invoice and the item in its original condition.
The customer is responsible for covering the return shipping cost.
Please ensure that the returned item is packaged securely to prevent damage during transit. If you need assistance with the return process, feel free to contact us!
Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance.
To be eligible for a return, the item must be unused, unworn, and in its original condition with tags attached. Items that have been worn or washed are not eligible for a return.
If you do not have the original packaging, please make sure the item is well-packed to prevent damage during return shipping. The item must still meet our return conditions to be eligible.
Sale items are non-returnable, and coupon discounts are not refundable.
Please make sure to check the product details before purchasing any sale items or using a coupon.